Privacy Policy 🛡️

Last Updated: November 2025
Effective Date: November 29, 2025

1. Who We Are

Petsflip (“we,” “our,” or “us”) is an online platform and game operated globally by Satyapal Singh and his digital team. Our mission is to provide a fun, safe, and fair virtual pet experience for all users worldwide.

2. Data We Collect

We collect only the data required to operate, improve, and secure Petsflip:

• Account details: username, email, password (encrypted), country, and age verification (18+ required).
• Gameplay data: pets owned, coins, values, rankings, and interactions.
• Device and usage data: IP address, browser type, time zone, and error logs for security.
• Optional: profile photo, chat messages, and friend connections.

3. How We Use Your Data

Your information is used for legitimate platform purposes only:

• To create and manage your account securely.
• To maintain gameplay, transactions, and leaderboards.
• To personalize your Petsflip experience.
• To detect and prevent fraud, hacking, or policy violations.
• To communicate important updates, only with your consent.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our processing bases include:

• Contractual necessity — to deliver gameplay and account services.
• Legitimate interest — to improve and secure the platform.
• Consent — for optional communications, analytics, or cookies.

5. Cookies & Tracking

We use cookies for login sessions, analytics, and remembering preferences. You can disable non-essential cookies anytime in your browser or settings menu.

6. Data Sharing & Storage

We never sell or rent personal data. We may share limited data only:

• With trusted third-party hosting or analytics providers under strict confidentiality.
• When legally required by law enforcement or court order.
• For system backups and security monitoring (with encrypted servers).

7. Data Retention & Deletion

Your data is retained only as long as necessary to maintain your account or comply with legal obligations. You can request deletion of your account anytime — all personal data will be permanently removed within 30 days.

8. Your Rights

Depending on your country, you have the right to:

• Access, correct, or delete your data.
• Download your data in a portable format.
• Withdraw consent at any time.
• Request restriction or objection to data use.

9. Children’s Privacy (COPPA & India DPDP)

Petsflip is strictly for users aged 18 and above. We do not knowingly collect or store data from minors. If you believe an account belongs to someone under 18, please contact us for immediate removal.

10. International Data Transfers

Petsflip operates globally. All personal data is stored securely in encrypted servers (primarily within India and the EU) following GDPR and DPDP standards.

11. CCPA / CPRA Notice (California Users)

We comply with the California Consumer Privacy Act (CCPA) and its amendment (CPRA). You can request disclosure, deletion, or opt-out of data sale (we do not sell data) at any time.

12. Security Practices

Petsflip uses advanced protection measures including:

• End-to-end SSL encryption for all communications.
• Password hashing with Argon2ID.
• Secure MariaDB storage and Redis cache isolation.
• Regular vulnerability scanning and manual code reviews.

13. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here with a new effective date. Continued use of Petsflip means you agree to the revised terms.

14. Contact Us

For privacy questions, data access requests, or complaints, contact us at:
📧 support@petsflip.com
🌐 Contact Form