Support Specialist

Provide exceptional support to Petsflip players and ensure a smooth, enjoyable experience across the platform.

Responsibilities:

• Assist users with account issues, gameplay questions, and technical problems.
• Respond to support tickets, emails, and in-app inquiries promptly and professionally.
• Troubleshoot common user issues and escalate complex problems to the technical team.
• Maintain detailed records of support interactions and resolutions.
• Identify recurring problems and suggest improvements to product and support workflows.
• Create help articles, FAQs, and guides to reduce user friction and support volume.
• Monitor user feedback and report insights to the product and development teams.
• Ensure users feel heard, respected, and satisfied at every touchpoint.

Requirements:

• 1+ year of experience in customer support, technical support, or helpdesk roles.
• Excellent communication skills — both written and verbal.
• Strong problem-solving abilities and patience when dealing with users.
• Basic understanding of gaming platforms, digital apps, or web/mobile systems.
• Ability to multitask and manage multiple support tickets efficiently.
• Comfortable using ticketing tools, CRM systems, or support platforms.
• Positive attitude, empathy, and a customer-first mindset.

Preferred Skills (Bonus):

• Experience supporting gaming apps or online communities.
• Knowledge of basic debugging or technical troubleshooting.
• Familiarity with social media support, Discord, or community tools.
• Ability to create tutorial videos, help docs, or visual guides.